Tidio
by Tidio Ltd • San Francisco, CA, USA • Founded 2013
AI-Powered Live Chat and Chatbot Platform for Customer Support
Trust Score
Based on ratings & reviews
47 reviews
What is Tidio?
Tidio is an all-in-one customer service platform that combines live chat, AI chatbots, and help desk functionality to help businesses engage website visitors and support customers at scale. The software installs as a lightweight widget on websites and e-commerce stores, enabling real-time conversations with prospects and customers. Lyro AI agent handles routine inquiries automatically, resolving up to 70% of support tickets without human intervention.
The platform’s visual chatbot builder creates automated conversation flows using drag-and-drop logic. Pre-built templates address common scenarios including lead capture, order tracking, appointment scheduling, and FAQ responses.
AI learns from support interactions to improve response accuracy over time. Live chat handoff transfers complex issues to human agents when automation reaches its limits.
Tidio integrates with major e-commerce platforms including Shopify, WooCommerce, and BigCommerce for order information access during support conversations. Multichannel inbox consolidates messages from website chat, email, Facebook Messenger, and Instagram into a single interface. Visitor tracking reveals browsing behavior to inform personalized outreach. Over 300,000 businesses use Tidio to improve response times, reduce support costs, and convert more visitors into customers.
Key Features 8
Who Is Tidio For
Pros & Cons
- Industry-Leading AI Resolution Rate
- Conversation-Based Pricing Model
- Extensive Third-Party Integrations
- Trusted By 300,000+ Businesses
- Pricing Can Scale Rapidly With Volume
- AI Conversation Limits Per Plan
- Limited Enterprise Features
Frequently Asked Questions
5 questionsLyro AI is trained on verified knowledge sources, your FAQ content, and website data. It handles complex cases through contextual understanding and performs recurring tasks via Smart Actions. If unable to resolve, it seamlessly transfers to human agents, ensuring customer satisfaction remains high while reducing support workload.
Yes. Tidio functions as a full-featured live chat and helpdesk platform independent of Lyro AI. You can use the Starter or Growth plans with only live chat and ticketing features, adding the AI agent as an optional add-on when ready to automate conversations.
Tidio supports multiple formats for AI training including FAQ uploads, website scraping, Zendesk article imports, and custom guidance. The system accepts files up to 100MB, allowing you to train Lyro on comprehensive knowledge bases from various sources.
Tidio is SOC 2 Type II certified and GDPR compliant. All data is encrypted at rest and in transit using AES-256 encryption. You can choose data residency (US or EU), and the platform supports SSO, role-based access control, and comprehensive audit logging for enterprise security requirements.
Tidio offers a resolution rate guarantee on Premium plans. If the AI doesn't lift your resolution rate to at least 50%, you receive a money-back guarantee. This commitment reflects confidence in Lyro AI's performance and reduces financial risk for enterprises committing to automation.
Trusted Reviews
Verified PlatformsWhat's New
weeklyLyro AI can now recognize today's date and day of the week using project timezone settings. Enables time-sensitive responses and date-aware customer interactions.
Improved real-time visitor tracking with enhanced browser activity monitoring and better analytics dashboard performance across all plans.
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US, EU, Custom RegionsCollaboration & Teams
Learning & Support
Resources
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Localization
Recognition & Trust
Tidio Pricing
From $24.17/mo
- 100 Billable Conversations Per Month
- 50 Lyro AI Agent Conversations
- 100 Flows Visitors Reached
- Live Chat & Ticketing
- 250 Billable Conversations Per Month
- Advanced Analytics
- User Permissions
- Automatic Chat Assignment
Company Info
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