Intercom Fin
AI customer-service agent that resolves up to 50% of tickets.
Trust Score
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17 reviews
What is Intercom Fin?
Fin is Intercom's AI customer-service agent powered by GPT-4 class models. It reads your help-center articles, public docs, and past tickets to answer customer questions in natural language, escalate complex issues to human agents, and trigger workflows. Pricing is per-resolution rather than per-seat, making it cost-aligned with deflection.
Key Features 6
Who Is Intercom Fin For
Pros & Cons
- High deflection rate out of the box
- Pay only for resolved tickets
- Tight workflow integration
- Multilingual
- Requires Intercom platform
- Best results need a strong help center
- Per-resolution costs scale with volume
Frequently Asked Questions
2 questionsFin charges $0.99 per resolution on top of your Intercom subscription. You pay only when Fin successfully answers a customer.
Fin handles tier-1 questions and escalates complex issues to humans with full context — so agents focus on higher-value work.
Intercom Fin Pricing
$0.99 per resolution on top of Intercom plans
Essential features to get started
- All starter features
- Advanced tools
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